Student Services

Services and Contacts for Current Students


Student Services and the Warner School, in keeping with FERPA regulations, is extremely careful in handling sensitive information regarding students.

  • REQUESTS FOR CONTACT INFORMATION: Student Services will not provide home or cell phone numbers or personal e-mail addresses to anyone but Warner School employees over the phone; we will contact the student or faculty member in question and pass on your phone number, or we will provide you with the student’s Warner e-mail address. Should you wish to request contact information, we suggest e-mailing the Warner School Registrar from the e-mail account you have on file with Warner School, so we can verify your identity.
  • EXCEPTIONS: Instructors sometimes do share contact information with other students; if you do not wish to have your contact information shared in this manner, it is your responsibility to notify your instructor(s) of this before class starts.
  • DESIGNATING RECORDS AS STRICTLY CONFIDENTIAL: Should you wish to have your record designated as confidential in the UR database (this means that you will have to give permission for the release of any personal information), you should contact the Warner School Registrar or complete and submit the Personal Information Release Form to the Warner School Registrar.


Student Services Directory

Academic Calendar: Warner Registrar

Academic History Report: Warner Registrar (or Student Access)

Academic Honesty Issues/Reporting: Associate Dean

Academic Warnings/Appeals: Associate Dean

ADA Accommodation Requests: Student Services Administrator

Adding Courses After Deadline: Warner Registrar

Address & Personal Information Changes: Warner Registrar

Billing Problems: Warner Registrar first

Blackboard Assistance or Problems: Warner Blackboard Coordinator

Breaches of Acceptable Conduct & Reports of Same (sexual harassment, etc.): Student Services Director

Certification: Certification Officer

Commencement: Student Services Administrator

Comprehensive Examination: Student Services Administrator first

Conflict Resolution & Due Process: Student Services Director

Course Roster Omissions: Warner Registrar

Course Schedule Preparation, Corrections & Updates: Student Services Assistant

Course Syllabi Requests: Student Services Assistant

Degree Confirmation/Verification:   General: Warner Registrar

Degree Confirmation/Verification: Certification: Certification Officer

Dissertation Process: Student Services Administrator

Doctoral Conference Presentation Award Funds: Student Services Director or Student Services Assistant

Dropping Courses After Deadline: Warner Registrar

E-mail changes: Warner Registrar or IT E-mail Manager

E-mail Communications to Students: Student Services or E-mail Coordinator

Enrollment Verification: Warner Registrar

Evaluations for Courses/Faculty: Student Services Assistant

Event Registrations: Student Services

GPA Requests: Warner Registrar

Grades: Student Access or Warner Registrar

Grade Reports: Student Access or Warner Registrar

Graduation: Student Services Administrator

Holiday Schedule: Student Services Administrator or Student Services Assistant

Independent/Field Studies: Warner Registrar

International Student Services: Warner International Student Liaison

Leave of Absence Requests: Student Services Administrator

Loan Deferral Requests: Warner Registrar

Lost & Found: Warner Registrar

Mail Folder Preparation & Problems: Student Services Assistant

Policy Clarification & Interpretation: Student Services Administrator & Associate Dean

Portfolio Review Process: Student Services Administrator first

Programs of Study: Warner Registrar or Student Services Assistant

Progress Assessment: Student Services Administrator

Proof of Registration: Warner Registrar

Receipts for Tuition Payments, etc.: Bursar's Office

Registration Questions or Problems: Warner Registrar

Registration Verification: Student Access or Warner Registrar

Requirement/Policy Waivers: Associate Dean

Room Assignments:  Student Services Assistant

Student Contact information Requests: Warner Registrar

Student Issues: Student Services Director

Student Services’ & Academic Offices’ Supervision: Student Services Director

Transcripts: Student Access or UR Registrar


Complete the Enrollment/Degree Verification Request in order to receive:
  • an Enrollment Verification for employment, health insurance, Social Services, unemployment or other purposes, within 24 hours of the receipt of your request.  Normally, you will receive this verification via e-mail as a PDF attachment; if you require the verification be mailed either to you or someone else, be sure to provide the complete address in an e-mail to the Warner School Registrar.
  • The Warner School Registrar will also prepare a Degree Confirmation within 24 hours of receiving your e-mailed request; if you need your GPA included, please indicate that.  Normally, you will receive this confirmation via e-mail as a PDF attachment; if you require the degree confirmation be mailed either to you or someone else, be sure to provide the complete address in an e-mail to the Warner School Registrar.
  • Should you have completed your degree requirements before the date the degree will be conferred (usually March, August, and October completers), you may complete the Enrollment/Degree Verification Request.  If you are in a program leading to certification or licensure, please complete the Degree/Certificate Confirmation Letter Request form available on the Certification page on our website.


  • Should you find something that a fellow student has left behind, please return it to the Warner School Registrar as soon as possible; if the Registrar is not available, you can give the item to someone in the Warner IT Department or one of the Support Staff.
  • Should you lose something, you may contact the Warner School Registrar first.
    • A word of advice: while we as educators and counselors believe we all hold ourselves to a higher standard, not all who utilize our facilities hold to the same ethics; very seldom are thumb drives, cell phones and other technology devices recovered when left in one of the classrooms. So, please remember to take all valuables with you when you leave a classroom.


  • After you’ve registered for classes, you will have a mail folder in the mail room on the 1st floor of Dewey (1-217)
    • If you do not have a folder or your name on the folder is misspelled, etc., please contact the Student Services Assistant for help.


    • 4th Floor
      Enter Dewey from the front door off the Eastman Quadrangle (“The Quad”).  Take stairs (one set down hallway to left of the Reception Desk and the other down the hallway to right of Reception Desk) or elevator (to left) to the fourth floor.
    • Dewey 4-162: on right just outside elevator or turn right if using stairs.
    • Dewey 4-160K & 160M:  watch signs—second door on right just outside elevator, go through door, then follow hallway “jog” right, then left; 160K will be on left around corner, and 160M will be on right.
    • Dewey 4-131:  turn left outside elevator or stairs, go past break in hallway toward drinking fountain; door will be on left.
    • 2nd Floor
      If entering Warner from the Quad, you are on the second floor.  In addition to classrooms, Dewey Hall’s second floor houses Admissions, Communications, ScienceStart! (in the Simon School wing, behind the Reception area), the Dean’s Office, Student Services, and the Finance Offices.
    • Dewey 2-162: turn left at the Reception Desk; this classroom is located just to the left of the elevator.
    • Dewey 2-110C:  turn right at the Reception Desk; this classroom is located at the west end of the second floor (turn left at the end of the hallway)
    • Dewey 2-110D:  turn right at the Reception Desk; this classroom is located at the west end of the second floor (classroom is at end of the hallway)
    • Dewey 2110E:  turn right at the Reception Desk; this classroom is located at the west end of the second floor (classroom is at end of the hallway)
    • 1st Floor
      The first floor, where most classrooms are located, also houses faculty offices, Information Technology, the Warner Center for Professional Development and Education Reform, and the Faculty/Student Lounge (1-217; the “Mail Center” where student mail folders are located).
      If entering from the tunnels (turn right) or from the Florescue von Manstein Plaza (turn left inside the door, progress through handicapped entrance, through a second set of doors and up the hallway), you are on the first floor.  If entering from The Quad ,take stairs (one set down hallway to left or other to right of Reception Desk) or elevator (to left) to the first floor.  
      Orient yourself by the large column next to the vending machines.  Dewey’s entrance is just past the vending area.
      Dewey 1-211C:  directly across from the vending machines.
      Once you have entered the Warner School on the first floor, you will find the following classrooms through the door on your immediate left:
    • Dewey 1-154 (“The Technology Classroom” or “The Tech Room”—this classroom is the first classroom on your left).
    • Dewey 1-160A: this classroom is the next on the left past the Technology Classroom.
    • Dewey 1-160B: this classroom is located to the left around the corner at the end of this hall.
      To find the following classrooms, enter the Warner School on the first floor (as described above), continue down the hall, through the double doors.  Where the hall divides, take the left fork.  (While both rooms have entrances off the right fork, as well, the entrance on the right to 1-301 is normally locked.)
    • Dewey 1-301: this is the first classroom on your right.
    • Dewey 1-305: this is the next classroom as you move south.
    • Basement
      To access the basement level, enter Warner School on the first floor, continue down the hallway, through the double doors to where the hall divides.  Take the right fork and walk south all the way to the end.  Then either take the elevator directly ahead of you or go through the door to your left and down the stairs to the basement.
    • Dewey B-315:  turn right out of elevator, then left and left again; from stairs turn left and left again; the room will down the hallway a few doors on your left.
      Alternately, if you are not already in Dewey for a class, you can enter the building through the back entrance and take the stairs down to the basement. 
      Be aware if you exit through this rear door of Dewey, you will not be able to re-enter the first floor classrooms directly; you will have to take the stairs to the basement and then take the elevator or other stairs back up to the 1st floor.  
  • MAPS


As you are completing your Program of Study with your advisor, you might be transferring in credits from a quarter system program; to figure out how many semester hours these quarter hours would be worth, you may use the helpful Quarter to Semester Credit Calculator below.


Convert quarter credits to semester credits

Enter quarter credits:


The equivalent semester credits are:


  • Every student registered for classes is entitled to a Student ID Card and will need one to:
    • Utilize the Rush Rhees Library
    • Transact business at the Bursar’s Office
    • Receive student discounts at various places on and off campus
    • Access gym facilities, if you are eligible to use them
  • To get your Student ID Card, you must bring some form of picture ID with you (driver’s license, passport, etc.) and go to the Susan B. Anthony Complex behind the Library parking lot; signs inside main door will direct you to the ID Office. For hours of operation, you should call ahead: 585.275.3975.
    • Should you lose your card, you can have a duplicate card made for a small fee; report the loss immediately to the ID Office.


The University currently uses a number of different ID numbers and passwords/PINs to access various UR systems, including Online Registration, Student Access and Blackboard. This is likely the source of the most confusion for new and returning students, alike. To help you make your way through this maze, here are the different numbers and their uses:

    • This is a unique ID number which usually consists of your first initial and all or part of your last name; it is used to access Blackboard (in most instances), all online Bursar’s Office forms, and to register online.
    • The NetID password is something you create to use in conjunction with the NetID.
      • You must first have your URID (see below) in order to get your NetID and set up your password; should you not have received a URID yet (you should have gotten this number in an e-mail from the Warner Registrar after you were admitted or registered), contact the Warner School Registrar or Student Services Assistant.
      • You should next visit the NetID website to get your NetID and set up your password and security questions. ∗ If you are a UR employee or former student, you will already have a NetID (employees use this to access the HRMS system) and should not create a new one but use the existing ID. You should contact Warner’s Blackboard Coordinator if you encounter problems.
      • If you forget your password and can’t recall the answer to your security question, you will be required to stop in the UIT (University Information Technology) Office on the ground floor at the back of the Rush Rhees Library to reset your password. So….we advise you to write it down.
  • PIN for Financial Aid
    • This is a PIN exclusively used for Financial Aid and in conjunction with your URID; it is available only through the FAOnline system.
      • Soon after you were admitted, you should have received an e-mail from the Financial Aid Office asking you to set up your account for financial aid, and in that e-mail, it should have given you the option of creating a PIN. If you did not, click on the hyperlink above and in the LOG IN box at the very bottom, click on “First Time User.” You’ll enter your URID, and it will let you create an account and a PIN.
  • URID (Student ID or UID)
    • All these terms (URID, Student ID or UID [unique ID]) refer to the eight- (8-) digit unique ID number you have that identifies you in the UR database where registration occurs (and in HRMS, for UR employees); this number replaces your Social Security Number for all applications except financial aid.
    • As soon as you are accepted to the Warner School, the system will assign you a URID.
      • The Warner School Registrar will provide you with this number in an e-mail as soon as you are either admitted or registered.
      • You should indicate this number on any paper transactions you exchange with the Bursar’s Office.
      • Should you forget this number, you can e-mail the Warner School Registrar or Student Services Assistant, or, if you recall your NetID and password, you can enter that on the UR Registrar’s UID/PIN Request web form.

TIME STATUS (by UR definition)

  • Full-Time
    • Twelve (12) or more credit hours
    • Nine (9) or more credit hours only for students with a documented Graduate Assistantship, either with Warner or another institution
    • Requirements & Benefits:
      • Allows you to enroll in UR student health and dental insurance;
      • Requires you to carry health insurance, whether UR’s or equivalent private policy
      • Requires you to complete the Health Insurance Election/Waiver Process (click on the appropriate link in the pink box on the right) online each fall (or spring, if that is your first semester at the UR) to either select or opt out of the UR student health insurance.
      • Requires you to pay the Mandatory Health Fee (usually about $600 for the year), whether or not you carry private insurance.
      • Allows you to secure and/or defer student loans
  • Half-Time
    • Six (6) or more (up to 11) credit hours (note, there is no equivalent reduction in hours for those with a Graduate Assistantship; i.e., 4.5 hours is not considered half-time for those with an assistantship)
    • Requirements & Benefits:
      • Allows you to secure and/or defer student loans
      • Requires you to provide proof of immunization if you were born after 1956 (see “UHS” section under “Useful Contacts…”)
  • Part-Time
    • Less than six (6) credit hours
  • X-Time
    • This is the time status assigned for leaves of absence and continuous enrollment registrations